Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context otherwise requires:

• "sgp404", "we", "us", or "our" refers to sgp404, the operator of the website accessible at https://sgp404.cam and all associated sub-domains.
• "Platform" means the sgp404 website, mobile-optimised site, and any applications or software provided by sgp404 for the purpose of online gaming.
• "Player", "User", "you", or "your" means any individual who accesses, registers on, or uses the Platform.
• "Account" means the registered personal account opened by a Player on the Platform.
• "Balance" means the total of real-money funds held in a Player's Account at any given time, excluding bonus funds unless expressly stated.
• "Bonus Funds" means any promotional credits, free-play credits, cashback amounts, or other non-cash incentives credited to a Player's Account subject to wagering requirements.
• "Wagering Requirement" means the number of times a Bonus amount (or Bonus plus deposit, as stated in the relevant promotion) must be wagered before the resulting winnings become eligible for withdrawal.
• "KYC" (Know Your Customer) means the identity and age verification process required by sgp404 before a Player may process a withdrawal.
• "IDR" or "Rp" means Indonesian Rupiah, the sole currency in which sgp404 accounts are denominated.
• "AML" means Anti-Money Laundering, the legal and regulatory framework governing the prevention of financial crime.
• "Prohibited Jurisdiction" means any country or territory where participation in online gambling is prohibited by applicable law.

2. Eligibility

Access to and use of the sgp404 Platform is subject to the following eligibility requirements, which must be satisfied at all times:

2.1 Age Requirement

You must be at least 21 years of age to register an Account or place any wager on sgp404. This age threshold applies regardless of the age of majority applicable under any other law or jurisdiction. sgp404 operates a strict zero-tolerance policy on underage gambling.

2.2 Geographic Eligibility

The sgp404 Platform is intended for use by residents of Indonesia. By registering an Account, you confirm that you are accessing the Platform from a jurisdiction in which doing so is not prohibited by applicable law. It is your sole responsibility to ascertain whether your use of the Platform complies with the laws of your jurisdiction.

2.3 Single Account Policy

Each Player may maintain only one registered Account on sgp404. Creation of multiple accounts — whether under the same or different identities — is strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of all balances therein.

2.4 Sound Mind & Voluntary Participation

By using the Platform, you confirm that you are of sound mind, acting of your own free will, and not under any form of coercion. You also confirm that you are not currently subject to a self-exclusion order with sgp404 or any affiliated platform.

3. Account Registration

3.1 Registration Information

To open an Account with sgp404, you are required to provide accurate, current, and complete information including your full legal name, date of birth, Indonesian national identity number (NIK from your KTP or equivalent), valid email address, and active Indonesian mobile phone number. Providing false or misleading information during registration constitutes grounds for immediate Account closure and forfeiture of funds.

3.2 Password & Account Security

You are solely responsible for maintaining the confidentiality of your username and password. sgp404 will never contact you to request your password through any channel. You must notify our Customer Support team immediately at [email protected] if you suspect unauthorised access to your Account. sgp404 will not be liable for losses resulting from failure to safeguard login credentials.

3.3 Account Closure by Player

You may request the closure of your Account at any time by contacting Customer Support. Any real-money Balance remaining at the time of closure will be refunded to your last verified payment method, subject to standard withdrawal processing times and completion of any outstanding KYC requirements. Bonus Funds are forfeited upon voluntary Account closure.

3.4 Account Closure by sgp404

sgp404 reserves the right to suspend or permanently close any Account at its absolute discretion, including but not limited to cases involving suspected fraud, AML concerns, breach of these Terms, or provision of false registration information. In such cases, sgp404 will communicate its decision and, where legally permissible, explain the reason for closure.

4. KYC Verification

sgp404 is required to conduct identity verification checks on all Players prior to processing their first withdrawal, and at any subsequent point where regulatory or internal risk procedures require it.

4.1 Required Documents

Standard KYC verification requires the following documents, submitted as clear digital photographs or scanned copies:

• Government-issued photo identification: Indonesian KTP (Kartu Tanda Penduduk), valid Indonesian passport, or SIM (driving licence)
• A recent, clear selfie photograph of you holding your chosen ID document
• Proof of payment method ownership (e.g., screenshot of your BCA, BRI, BNI, or Mandiri mobile banking showing your name and account number)
• For withdrawals exceeding Rp 50.000.000 in a calendar month: additional source-of-funds documentation may be requested

4.2 Verification Timeline

Standard KYC verification is completed within 1–2 business hours during WIB business hours (Monday–Friday, 08:00–17:00 WIB). Documents submitted outside business hours are processed at the start of the following business day. Players may deposit and play freely during the verification period — only withdrawals are held pending KYC completion.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

sgp404 accepts deposits and processes withdrawals via the following payment channels, all denominated exclusively in Indonesian Rupiah (IDR / Rp):

5.2 Deposit Conditions

All deposits must be made from a payment account registered in your own name. Third-party deposits — where the funding account belongs to a person other than the registered Account holder — are strictly prohibited and will be returned to source, less any applicable transfer fees. sgp404 reserves the right to request proof of payment account ownership before crediting any deposit.

5.3 Withdrawal Conditions

Withdrawals will only be processed to the same payment method used for the most recent deposit, or to a verified payment account in the Player's own name. sgp404 does not process withdrawals to third-party accounts under any circumstances. All withdrawal requests are subject to:

• Completion of KYC verification to the satisfaction of our compliance team
• No outstanding active bonus wagering requirements on the Account
• A minimum withdrawal amount as stated in the table above
• Security review for withdrawals that fall outside the Player's established behavioural pattern

5.4 Processing Times & Delays

sgp404 targets sub-15-minute processing for BCA and BRI withdrawals during WIB banking hours. Processing times may be extended during Indonesian national holidays, system maintenance windows, or where additional verification is required. sgp404 accepts no liability for delays attributable to the Player's bank or e-wallet provider's own processing timelines.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by sgp404 are subject to the specific terms published alongside each promotion, in addition to these General Terms. In the event of any conflict between promotion-specific terms and these General Terms, the promotion-specific terms shall prevail for the matter in question.

6.2 Wagering Requirements

Unless explicitly stated otherwise, all Bonus Funds are subject to a wagering requirement before they — or any winnings derived from them — may be withdrawn. The applicable wagering multiplier and contributing game categories are stated on each promotion page. As a general guide:

• Slot games typically contribute 100% toward wagering requirements
• Live casino table games (baccarat, roulette, blackjack) typically contribute 10%–20%
• Sports bets contribute 100% when settled at odds of 1.50 or greater
• Togel (Indonesia's traditional numbers lottery) and sabung ayam (live cockfighting) wagers contribute at rates specified per promotion
• Games explicitly excluded from a promotion contribute 0%

6.3 Bonus Validity & Expiry

Bonus Funds that are not fully wagered within the validity period stated in the relevant promotion will expire automatically and be removed from the Player's Account without notice. Expired Bonus Funds cannot be reinstated under any circumstances.

6.4 Bonus Abuse

sgp404 employs automated and manual monitoring to detect bonus abuse, which includes but is not limited to: claiming multiple accounts to receive the same bonus, placing low-risk or opposing bets to satisfy wagering requirements with minimal risk exposure, and exploiting promotional errors or system glitches. Any Player found to have engaged in bonus abuse will have their Bonus Funds and any associated winnings forfeited, and may have their Account suspended.

6.5 sgp404's Right to Amend Promotions

sgp404 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn after a Player has already claimed the relevant Bonus, the Player's existing Bonus Funds and accrued wagering progress will be honoured, unless the bonus was claimed through an error or system exploit.

7. Game Rules & Fair Play

7.1 Game Availability

sgp404 offers a range of gaming products including but not limited to: live casino table games, slots, togel (Indonesia's traditional numbers lottery) draws, bandar bola (football bookmaking) sports betting including mix parlay accumulators, sabung ayam (live cockfighting) streaming markets, virtual sports, and e-sports betting. Game availability may vary by jurisdiction and may be subject to change without notice.

7.2 Certified Random Number Generators

All casino game outcomes on the sgp404 Platform are determined by certified Random Number Generators (RNGs) that have been independently tested and certified by accredited third-party laboratories. Return-to-Player (RTP) percentages for all slot and casino games are published in the respective game information panels and are accurate as of the date of their most recent certification audit.

7.3 Sports Betting Rules

All sports bets placed on sgp404 are subject to the specific rules of the relevant sport and market, as published in the Sports Betting Rules section of the Platform. In general:

• Bets are accepted subject to available liquidity and sgp404's risk management discretion
• sgp404 reserves the right to void bets placed on events where incorrect odds were published due to system or human error
• Live in-play bets are accepted subject to a short delay; bets placed after an event-changing incident (goal, red card, etc.) may be voided if processing was delayed beyond the incident
• Mix parlay accumulators require a minimum of three selections; a voided selection reduces the parlay to the remaining valid legs
• All football odds are calculated using Asian Handicap and voor bola (handicap head-start) conventions standard to Indonesian bookmaking markets

7.4 Malfunction Policy

In the event of a technical malfunction, communication failure, or software error that affects the outcome or display of any game or bet, sgp404 reserves the right to void the affected round or wager. The Player will be refunded their wager stake in such cases. Malfunctions void all pays and plays.

8. Prohibited Conduct

The following conduct is expressly prohibited on the sgp404 Platform. Engaging in any of the following may result in immediate Account suspension, permanent ban, and/or forfeiture of all funds:

• Registering more than one Account, or registering on behalf of another person without their full knowledge and consent
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform
• Exploiting software bugs, errors in published odds, or promotional errors for financial gain
• Colluding with other Players or with any sgp404 employee to gain an unfair advantage
• Using the Platform for any money laundering activity or any transaction that violates applicable AML legislation
• Accessing the Platform from a Prohibited Jurisdiction using a VPN, proxy, or other circumvention technology
• Engaging in abusive, threatening, or harassing behaviour toward sgp404 staff or other Players
• Attempting to reverse-engineer, decompile, or tamper with any sgp404 software or security mechanism
• Charging back a deposit after using the deposited funds to place bets (fraudulent chargebacks)

9. Intellectual Property

All content on the sgp404 Platform — including but not limited to the sgp404 brand name and logo, website design, graphics, text, software, game interfaces, and marketing materials — is the exclusive intellectual property of sgp404 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any sgp404 content without our express written consent. Any unauthorised use of sgp404 intellectual property may give rise to a claim for damages and may constitute a criminal offence.

10. Limitation of Liability

10.1 Platform Availability

sgp404 makes reasonable efforts to ensure the Platform is available 24 hours a day, 7 days a week. However, we do not warrant uninterrupted or error-free access. Scheduled maintenance windows will be communicated in advance where practicable. sgp404 accepts no liability for losses suffered as a result of Platform downtime, whether scheduled or unscheduled.

10.2 Cap on Liability

To the maximum extent permitted by applicable law, sgp404's total liability to any Player arising from or in connection with these Terms shall not exceed the total amount deposited by that Player into their sgp404 Account in the 30 days preceding the event giving rise to the claim.

10.3 Exclusions

sgp404 shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or loss of goodwill, arising from the Player's use of or inability to use the Platform, even if sgp404 has been advised of the possibility of such loss. These exclusions apply to the fullest extent permitted by law and do not exclude liability for death or personal injury caused by our negligence, or for fraud.

11. Privacy & Data

Your use of the sgp404 Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable data protection law. By registering an Account, you confirm that you have read and accepted the Privacy Policy.

You may access our full Privacy Policy at sgp404.cam/privacy-policy.

12. Amendments to These Terms

sgp404 reserves the right to amend these Terms & Conditions at any time. Where amendments are material, we will provide at least 7 days' advance notice via email to the address registered on your Account and/or via a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree with any amended Terms, you must cease using the Platform and contact Customer Support to arrange the closure of your Account and withdrawal of any remaining Balance before the effective date of the change.

13. Governing Law & Dispute Resolution

13.1 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which sgp404 holds its operating licence, without regard to that jurisdiction's conflict-of-law rules.

13.2 Dispute Resolution Process

In the event of a dispute between you and sgp404, we strongly encourage you to contact our Customer Support team in the first instance. The majority of disputes are resolved informally within 5 business days. If a dispute cannot be resolved informally, the matter will be escalated to sgp404's Compliance Manager for formal review. A written decision will be issued within 14 business days of escalation.

13.3 Final Disputes

If a formal review does not resolve the matter to your satisfaction, you may refer the dispute to the independent dispute resolution body designated by sgp404's licensing authority. Details of the applicable dispute resolution body are available on request from our Customer Support team.

14. Contact Us

If you have any questions about these Terms & Conditions, wish to raise a concern, or need assistance with your Account, please contact the sgp404 Customer Support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the Platform
• Response Time: Email enquiries are responded to within 2 hours during 08:00–22:00 WIB; live chat responses average under 90 seconds at all hours

For matters relating to responsible gaming, self-exclusion, or deposit limits, please indicate this clearly in your message so your enquiry is routed directly to our dedicated Player Welfare team.